|
MASCO
Services Inc. has provided call center and telecommunications
and answering services for over 30 years
2004, 2005,
2006 & 2007
| FOR
IMMEDIATE RELEASE (2007) |
Association
of Teleservices International
(866) 896-ATSI
www.atsi.org |
|
2007
AWARD OF EXCELLENCE
MASCO's
Customer Care Call Center has been honored with the 2007 Award
of Excellence, presented annually by the Association of
TeleServices International (ATSI). This is the forth year in a
row the call center has attained this quality award.
ATSI, the
industry's trade association for providers of telecommunications
and call center services, rated the Call Center over a six-month
period for courtesy, response time, accuracy and overall direct
client service. In June, ATSI recognized MSI for its proven
quality service to customers at its annual convention in Denver,
Colorado. |
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| FOR
IMMEDIATE RELEASE (2006) |
Contact:
Charlene Glorieux
Executive Director
Association of Teleservices International
(866) 896-ATSI
www.atsi.org |
|
ATSI
AWARDS GOLD CALL CENTER CERTIFICATION
MASCO
Services, Inc. of Boston, MA has been honored with the 2006
Award of Excellence. The award is presented annually by the
Association of TeleServices International (ATSI), the industry’s
trade association for providers of telecommunications and call
centre services including telephone answering and message
delivery. MASCO Services, Inc was presented with the award at
ATSI’s 2006 Annual Convention held in Portland ME. This is
MASCO Services third consecutive year attaining this award.
Independent
judges are contracted by ATSI to evaluate message services
throughout the United States and Canada over a six-month period.
The criterion for scoring includes courtesy, response time,
accuracy and overall service to their clients. If the company
scores 80% or better in ALL categories, they are presented with
the coveted Award of Excellence.
Founded in
1942, the Association of TeleServices International (ATSI)
represents 800 of the most sophisticated TeleService agencies in
the world. With over 350,000 customers in the U.S. alone, the
members generate revenue in excess of $1 billion. ATSI now
encompasses companies offering specialized and enhanced operator
based services including; call centers, contact centers, inbound
telemarketing (order entry), paging, voice messaging, emergency
dispatch, fax, and internet services among others.
ATSI
extends its congratulations to the staff of MASCO Services, Inc.
on their proven quality service to their customers. |
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| FOR
IMMEDIATE RELEASE (2005) |
Contact:
Charlene Glorieux
Executive Director
Association of Teleservices International
(866) 896-ATSI
www.atsi.org |
|
ATSI
AWARDS GOLD CALL CENTER CERTIFICATION
(Boston, MA
March 31, 2005) – Association of Teleservices International (ATSI)
is pleased to announce that MASCO Services, Inc has received the
Gold 24/7 Call Center Certification Award.
The
Certification indicates that MASCO Services, Inc has met or exceeded
high standards in the following areas: business practices, life
safety, operations, including both normal and emergency procedures,
personnel hiring, training and ongoing evaluations through a peer
review program focusing on 99.9% annual run time.
ATSI, based in
Atkinson, NH, is an international trade association established by
and for entrepreneurs in the TeleServices business. This includes
telephone answering services, voice-mail services, telemarketing
services and any other business, which provides enhanced
communication services. |
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FOR
IMMEDIATE RELEASE
Monday, June 21, 2004 |
Contact:
Charlene Glorieux
Executive Director
Association of Teleservices International
(866) 896-ATSI
www.atsi.org |
|
Outstanding
Service Brings National Award
Masco Services Inc. Wins ATSI Award of Excellence
MASCO Services, Inc. of
Boston, MA has been honored with the exclusive 2004 Award of
Excellence. The award is presented annually by the Association
of TeleServices International (ATSI), the industry’s trade
association for providers of telecommunications and call centre
services including telephone answering and message delivery. MASCO
Services, Inc was presented with the award at ATSI’s 2004 Annual
Convention held at the Sheraton Wall Centre in Vancouver, BC.
Independent judges are
contracted by ATSI to evaluate message services throughout the
United States over a six-month period. The criterion for scoring
includes courtesy, response time, accuracy and overall service to
their clients. If the company scores 80% or better in ALL
categories, they are presented with the coveted Award of
Excellence.
“The Award of
Excellence is the industry gold standard for telephone techniques.
It is a great training tool.” Said ATSI President Steven Diels.
Using the award’s criteria in a call center training program
provides immediate benefits – win or lose. Winning the Award is
the stamp of approval to managers, operators and customers that
says “We care and we are effective”.
The Association of
TeleServices International was founded in 1942 as a national trade
association representing live answering services. ATSI now
encompasses companies across the United States offering
specialized and enhanced operator based services including; call
centers, contact centers, inbound telemarketing (order entry),
paging, voice messaging, emergency dispatch, fax, and internet
services among others.
ATSI extends its
congratulations to the staff of MASCO Services, Inc. on their
proven quality service to their customers. |
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